A. You can order through this website 24hrs a day, We are not able to accept orders over the phone.
A. If you think your product is faulty we will do our best to resolve the problem as quickly as possible. Please refer to our Delivery policy section.
A. An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging. In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return. Returns and exchanges can only be processed with proof of purchase. Please provide your order numbers when you return a product. We do not have to pay return shipping costs for unwanted returns.
A. We can not guarantee a Cut-off time for next day Delivery, however we do try to send all orders placed before 2pm on the same day. However during busy periods this may fluctuate.
A. If your parcel hasn’t arrived within your estimated delivery time then we suggest allowing a couple of more days for delivery as it is likely the parcel has just got held up somewhere on its journey between us and you. If your parcel was sent via one of our untracked delivery services then we suggest checking with your neighbours/post office and any safe places outside of your property just in case it was left in any of these places.
A. You can use Visa, Visa Debit, MasterCard or PayPal.
A. Please see our full returns section by following this link to our delivery policy here.
A. An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take, if you do not complete this section of the paperwork we will automatically refund the order. If the item is incorrect we will cover the costs of the return shipping, please see our delivery policy page for instructions.
A. No, PayPal is completely free and very convenient. We recommend using Paypal.